- Paper Size: Two types of paper width are supported, 80mm and 58mm (3 1/8â€?and 2 1/4â€?, with the diameter of the paper roll below 80mm (3 1/8â€?. Appropriate for the kitchen, check-out counter and other occasions.
- Compatible POS Software: Can work with POS software based on the ESC/POS command. You may confirm the command type with the POS software manufacturer if you are unsure of it. Note that the printer is not compatible with the POS software that has specified printer brands, e.g. Squxx.
- Multiple Ways to Connect: Can connect to devices via USB, serial, and Ethernet (RJ45) ports. Compatible systems include Windows, Mac OS. Note that the PR02002 is not compatible with iOS, Android, Linux, or Chrome OS.
- Multiple Customized Functions: Supports auto cut, auto cash box opening, and customized logo setting etc. Customized logos are supported under Windows system only.
- Operational Guidance: A driver, operational guide, and FAQ are packaged inside the USB flash disk. If you still have a problem regarding the product, Officelab possesses a strong engineer team that will help you out.
Simplify Your Work Procedure
Officelab PR02002 applies to kitchens, check-out counters, as well as other occasions that require thermal receipt printers. No ink box or toner is needed. The printing speed can reach 150mm/s. A perfect choice for your businesses.
The supported width of the thermal receipt covers 80mm and 58mm (3 1/8â€?and 2 1/4â€?, with the diameter of paper roll below 80mm. Officelab offers this kind of receipt paper.
Compatible System: Windows and Mac OS. Note that the PR02002 is not compatible with iOS, Android, Linux, or Chrome OS.
The printer is compatible with printers based on ESC/POS commands. If you are not sure of the command type of your POS software, please consult the POS manufacturer. The printer cannot work with the POS software that has specified printer brands.
Full Operational Guide and Consummate Service Support
A 5-language instruction manual (English, German, French, Italian, Spanish) and a USB flash disk are packaged.
USB Flash Disk Contains
2. Operational Guide;
3. Video Guide;
4. Common FAQ.
Besides that, we possess a strong engineering team and local language support. If you have any problem regarding the product, we are always there for you.
Logo Customization Setting
The PR02002 supports the logo customization function. You can set the customized logos with the help of the Officelab User Tool inside the USB flash disk. You can turn your receipt into a publicity media by printing the logo on it.
1. The function works under Windows systems only.
2. The logo file must be black-and-white bitmap for a single digit, in BMP format within 7KB. If you have any problems, please get in touch with us and we can customize the logo file for you.
Full Set of Accessories
1 * PR02002
1 * Instruction Manual
1 * USB Flash Disk (Includes built-in Driver and installation file, common FAQ and video guide)
1 * USB Cable
1 * Serial Cable
1 * Ethernet Cable
1 * Adapter
1. What payment methods are supported?
Inateck website supports various of payment methods as follows, safe and easy:
- Credit Card (MasterCard, Visa, Discover and American Express, etc.)
- Google Pay
- Apple Pay
- Shop Pay
- Bank Deposit
2. Do I need to pay for the customs tax?
For US customers, there’s no extra customs tax and duties at all, as the products on US site are all shipped from our US warehouse directly.
For customers from other countries, usually there’s no tax for low-valued products below thresholds. But for products with higher value, tax and duties may occur and you have to be responsible for it yourself. Tax threshold differs from country to country. Please refer to the customs policy according of your own country.
1. What are your shipping countries?
Normally we delivery to the US, Canada, Mexico, Australia and Singapore.
If you are in EU, you can order from our Germany site inateck.de, with local Germany delivery.
If you are not within these countries, please kindly Email firstname.lastname@example.org, we will guide you how to make the purchase.
2. How much is the shipping fee?
- For the orders equal to or over $25 to the US, free shipping is provided, excluding subsidiary islands or remoted areas like military districts of United States.
- For the orders less than $25 to the US, the shipping fee is $4.99 for most products.
- For all the orders to other countries, the shipping fee depends on the product amount and quantity, please check the specific shipping fee on the checkout process.
Please kindly pay attention:
- We don't offer free shipping to certain subsidiary islands of United States, including Virgin Island USA, Guam USA, Hawaiian Islands USA etc.
- Some remote areas including military districts, or some bulk items like Tomons lamps may require additional charges. The specific cost depends on the standards of various courier companies.
3. How long does it to take to ship my order?
After your order payment confirmation, we will send the parcel usually in 1-2 business days. It usually takes about 3-7 business days for you to receive it.
4. How can I change my shipping address after placing an order?
In this case, please kindly contact our customer service by Email email@example.com within 12 hours. Otherwise, the item will be shipped to the original address and you have to contact the carrier directly yourself.
5. What's your shipping carrier?
We use world-famous USPS or UPS for shipping your products, which can secure the fast speed as well as safety.
6. How to track my order?
Once your parcel is shipped, we will send you an Email with tracking info and link, you can check it yourself afterwards. If you do not receive this Email, please contact our customer service.
7. What should I do if I received the wrong item(s) or an item(s) is missing?
Please contact our service team within 7 days of receiving the wrong item(s) or have discovered you are missing an item(s). We will correct any order errors as soon as possible!
1. How to get extended 6-month warranty?
Inateck provides special treat to our FB fans with extended 6-month warranty. How to make it?
- Like Inateck FB page here: https://www.facebook.com/inateckofficial/
- Send a FB message to Inateck with your order No. and liked screen shot.
We will extend 6-month warranty for you to enjoy a total 18-month warranty for your product.
2. Can I cancel my order after shipment?
Orders cannot be cancelled once they are shipped.
3. How do I return my item?
We provide 30-day money back guarantee for Inateck products. If you have met a quality-related issue and need to return the item back, you can just Email firstname.lastname@example.org. Our customer service will help you with the return.
4. How to remove my account registered on your site?
If you don’t need the account registered on Inateck site anymore, please contact our customer service by Emailing email@example.com, we will help you remove it.
You are good at photography, making video, or creating content. You have positive interactions with your audiences.
2. What benefits you will get?
Free products trial. If you have done great work, you may get the long-term sponsorship.
3. What you need to do?
You should take photos or videos, complete your content and post them on your blog or social media channel within 30 days of receiving the parcel. When you publish your content, please include the link of the product page or the link of home page(www.inateck.com) if it is possible.
Inateck may collects your photos, videos and contents. For example, we may share it on Facebook and Instagram, or use your photos on our website and on the product page at amazon. If you do not agree, please let us know in advance.